ccfSarah: Yeah, now they're finally sending me some documentation, and seeing if they can do a courtesy refund on the meds I didn't want. So, maybe getting somewhere. marn: Oh, that's good. Charging a CC you left with them for another purpose is all kinds of fucked up. ccfSarah: Yeah, isn't it? ccfSarah: Apparently there's sort of an explanation for that, although not a particularly legitimate one. ccfSarah: Anytime you use your CC for an order, it charges your complete account balance. ccfSarah: Now, when I placed the order, the order they put through wasn't showing yet. So it told me it was going to charge me $40 or so. ccfSarah: However, by the time the charge ran, the $300 from the other order was in my account. ccfSarah: So it charged the entire amount. ccfSarah: Which means I still wasn't notified, and hadn't authorized that. ccfSarah: But it does explain what happened. ccfSarah: And is mostly a result of technology not working perfectly. ccfSarah: Which I can accept, as long as they're willing to fix it.
The documentation they're supposed to be sending me is their standard documentation -- the woman I talked to still couldn't point to the part where it said they could do any of this, but at least I can look for myself once I get it. And once the CC thing became clearer, it seems like they're more willing to (maybe) consider a refund. We'll see. I'm supposed to get a callback by the end of the day. Watch me hold my breath.
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Date: 2006-02-01 02:38 pm (UTC)ccfSarah: Yeah, now they're finally sending me some documentation, and seeing if they can do a courtesy refund on the meds I didn't want. So, maybe getting somewhere.
marn: Oh, that's good. Charging a CC you left with them for another purpose is all kinds of fucked up.
ccfSarah: Yeah, isn't it?
ccfSarah: Apparently there's sort of an explanation for that, although not a particularly legitimate one.
ccfSarah: Anytime you use your CC for an order, it charges your complete account balance.
ccfSarah: Now, when I placed the order, the order they put through wasn't showing yet. So it told me it was going to charge me $40 or so.
ccfSarah: However, by the time the charge ran, the $300 from the other order was in my account.
ccfSarah: So it charged the entire amount.
ccfSarah: Which means I still wasn't notified, and hadn't authorized that.
ccfSarah: But it does explain what happened.
ccfSarah: And is mostly a result of technology not working perfectly.
ccfSarah: Which I can accept, as long as they're willing to fix it.
The documentation they're supposed to be sending me is their standard documentation -- the woman I talked to still couldn't point to the part where it said they could do any of this, but at least I can look for myself once I get it. And once the CC thing became clearer, it seems like they're more willing to (maybe) consider a refund. We'll see. I'm supposed to get a callback by the end of the day. Watch me hold my breath.