Pissed at Hotmail.

[moominmuppet]

Possibly pissed enough to dump my paid accounts there (including the email address I've had for more than a decade, for reliable "findability").

So, I have a paid account. With 2000MB storage space, of which I'm using 7%. All of a sudden, I can't sort by column anymore, which makes my entire mailbox, with ten years worth of saved info, close to useless. I can barely wade through to find specific stuff I need in my main inbox now. I thought it was a glitch, and emailed support. After battling with the bot to get to what looks like a slightly smarter bot, I received this reply:

Hello Sarah,

Thank you for writing back to MSN Hotmail Technical Support. My name is Angelie and I understand that the links for you to sort messages in the sarah_whitman_young@hotmail.com account are no longer clickable. I recognize the importance of this feature for you and I look forward to providing you with the necessary assistance.

To make MSN Hotmail more efficient, the MSN Hotmail Software Development Team restricted the sort feature so that it does not work if your account contains more than 5,000 e-mail messages.

To regain access to the sort functionality, delete messages from your mailbox to reduce the account size. The best locations from which to delete messages are the "Sent Messages," "Junk E-mail," and "Trash Can" folders.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using MSN Hotmail.

Sincerely,

Angelie A.
MSN Hotmail Technical Support

I'm livid. Note that this isn't about number of email in one folder, which I could understand having a sort limit on. No, this is my entire account size. Which means I'm paying for what, exactly? Storage for email that I can no longer access in any sort of efficient manner? I'm pretty sure that to get down below the limit they want, I'd be using so little space that I might as well be a free user.

I've replied. I'm waiting to see what response I get back.

Comments

[moominmuppet.livejournal.com]

*sigh* Unfortunately, it looks like that's what I'm going to have to do. This is going to be a monumental pain in the ass -- that's my main account since I was in college, so there are at least dozens, and more likely 100+ different organizations with that as my email for notifications, updates, etc. I also need to find a PC with Outlook express on it so I can download all my stuff and back it up before the cancellation of the paid accounts goes into effect. I've got two more months to do that for the big account, but even my ursa74 address is going to need that, and that cancels on the 10th of this month.

Did you know you can sign up for paid service online, but you can only cancel by calling and waiting on hold? Tricksy.